Shipping policy

Last updated: 29 September 2026

Free UK delivery

Standard delivery is free on every order to addresses in the United Kingdom. There are no hidden charges, and the delivery cost is always shown at checkout before you pay.

Where we deliver

We currently deliver to addresses in the United Kingdom only, including England, Scotland, Wales and Northern Ireland. We are unable to deliver to BFPO addresses at this time.

Delivery times

Orders usually arrive within 3–5 working days. Working days are Monday to Friday, excluding UK bank holidays. Delivery to some remote areas, such as the Scottish Highlands and islands, may take a little longer. During busy periods, such as sales and the run-up to Christmas, deliveries may take a few extra days.

If we can't deliver within 30 days of your order, we'll let you know, and you can cancel for a full refund.

Order confirmation and tracking

You'll receive an email to confirm your order, followed by a dispatch email with tracking details once your parcel is on its way. If you don't see our emails, please check your spam or junk folder.

Delivery address

Please check your address carefully at checkout. If you spot a mistake, email us as soon as possible and we'll try to update it before your order is dispatched. We can't be responsible for parcels sent to an incorrect address given at checkout.

Late, lost or damaged parcels

If your order hasn't arrived within 7 working days, please email us with your order number and we'll look into it with the carrier. Your order is our responsibility until it has been delivered to you. If a parcel is confirmed lost or arrives damaged, we'll send a replacement or give you a full refund, whichever you prefer.

Returns

You can return your order within 14 days of receiving it. See our Refund policy for full details.

Contact

Questions about delivery? Email us at naperitual@gmail.com and we'll be happy to help.